FAQ
Shipping
Do you ship internationally?
Yes — we ship worldwide, including the USA, Canada, the EU, Australia, and New Zealand, with free shipping on every order.
How long will my order take to arrive?
Please allow up to 10 business days for delivery after your order has been dispatched. Delivery times can vary a little depending on your location and local customs processing.
What if my order is lost or arrives damaged?
If your package is lost in transit, we'll issue a full refund. If it arrives damaged, we'll offer a full refund or send a replacement at no extra cost. If your order hasn't arrived within 30 days of the estimated delivery date, you're entitled to a full refund.
Returns
What's your return policy?
We offer a 30-day return policy — you have 30 days after receiving your item to request a return. Items must be unworn/unused, with tags, in original packaging, and you'll need proof of purchase. Contact us at info@betweenfolds.com to start a return.
I'm in the EU — do I have extra rights?
Yes. EU customers have a 14-day cooling-off period to cancel or return an order for any reason, without needing to give a justification.
Materials & Products
What are your bookmarks made of?
Our bookmarks are crafted from durable metal with fantasy-inspired charms and gemstone beads, designed to fit standard paperback and hardcover books.
What's included in the Beast & Beauty Book Nook Kit?
The kit includes 286 laser-cut wooden pieces, an LED light strip with touch switch, a music mechanism, miniature furniture and decor, and a step-by-step instruction manual. Assembly is required (no tools needed), and as with any handcrafted wooden kit, allow for 1–3cm of size deviation and slight color variation.
What's the reading light made of, and how big is it?
The LED Flat Panel Reading Light measures 185 × 22.5 × 153mm, weighs 216g, is USB rechargeable, and is CE and RoHS certified.
Still have questions?
Reach out any time at info@betweenfolds.com or use our contact form — we're happy to help with orders, returns, and anything romantasy related.
